Terms and conditions

General Terms and Conditions

of NORTHÉ GmbH for the online shop at northe-artisans.com Last updated: 15 September 2026

1. SCOPE

  1. These General Terms and Conditions apply to all orders placed through the online shop of NORTHÉ GmbH at https://northe-artisans.com/.
  2. The offer is intended for consumers and businesses. A consumer is any natural person who enters into a legal transaction for purposes that are predominantly outside their trade, business or profession. A business is a natural or legal person or a partnership with legal capacity acting in the course of its trade, business or profession when entering into a legal transaction.
  3. Any differing terms and conditions submitted by a business shall only become part of the contract if NORTHÉ GmbH has expressly agreed to their application.

2. CONTRACTING PARTY AND CONTACT DETAILS

The purchase contract is concluded with: NORTHÉ GmbH Tarpenring 14 22419 Hamburg Germany Managing Director: Björn Schwabe Register Court: Hamburg Local Court Commercial Register Number: HRB 196927 VAT Identification Number: DE460907160 Email: hey@northe-artisans.com

3. OFFER AND CONCLUSION OF THE CONTRACT

  1. The presentation of products in the online shop does not constitute a legally binding offer, but an invitation to place an order.
  2. You may initially place products in the shopping cart without obligation and review or correct your information at any time before submitting the order.
  3. By clicking the button that clearly indicates that the order entails an obligation to pay, you submit a binding offer to purchase the goods contained in the shopping cart.
  4. Immediately after receiving your order, we will send you an automated confirmation of receipt by email. This merely confirms that we have received your order and does not constitute acceptance of your offer.
  5. The contract is concluded when we accept your offer by sending an express order or shipping confirmation by email, or when we dispatch the goods. If the selected payment method initiates payment immediately after the order is placed, the contract shall be concluded no later than when the payment request or confirmation from the payment service provider is issued.
  6. If we are unable to accept an order, we will inform you without undue delay. Any payments already made will be refunded.

4. CONTRACT LANGUAGE AND STORAGE OF THE CONTRACT TEXT

  1. The contract language is German.
  2. We store the order details and send you the order information and these General Terms and Conditions in text form. If you have created a customer account, you can also access your order details through your account.

5. PRICES AND SHIPPING COSTS

  1. The prices displayed to consumers in the online shop are total prices and include the applicable statutory VAT.
  2. Any additional shipping costs are displayed in the online shop and no later than before the order is submitted.
  3. After logging into the B2B area, businesses are shown net prices excluding statutory VAT. This is clearly indicated alongside the respective price.

6. PAYMENT

  1. The payment methods currently available in the online shop include credit or debit card payments through the card providers displayed during checkout, Klarna and Google Pay.
  2. The payment methods available for an individual order are displayed during checkout. Availability may depend in particular on the delivery country, the device being used and the requirements of the respective payment service provider.
  3. Unless otherwise stated for the selected payment method, the purchase price is due immediately upon conclusion of the contract.
  4. When a payment service provider is used, its terms and conditions shall also apply. Your statutory rights against NORTHÉ GmbH remain unaffected.

7. DELIVERY AND PRODUCT AVAILABILITY

  1. We deliver within Europe to the countries that can be selected as delivery countries during checkout. The available delivery countries, delivery times and any delivery restrictions are displayed in the online shop or during checkout.
  2. Delivery is made to the delivery address provided by you.
  3. If an ordered product is exceptionally unavailable after we have accepted the order, we will inform you without undue delay. If delivery is permanently impossible, either party may withdraw from the contract in accordance with the applicable statutory provisions. Any payments already made will be refunded without undue delay.
  4. Partial deliveries are permitted insofar as they are reasonable for you. You will not incur any additional shipping costs as a result.
  5. If you are acting as a business, the risk of accidental loss or accidental deterioration passes to you when the goods are handed over to the carrier. The statutory provisions governing the transfer of risk apply to consumers.

8. RETENTION OF TITLE

The delivered goods remain the property of NORTHÉ GmbH until payment has been made in full.

9. RIGHT OF WITHDRAWAL FOR CONSUMERS

Consumers generally have a statutory right of withdrawal. Further details can be found in our separate Withdrawal Policy.

10. DEFECTS AND STATUTORY WARRANTY RIGHTS

  1. The statutory warranty rights apply.
  2. For consumers, the statutory provisions governing the sale of consumer goods apply in particular.
  3. For businesses, the limitation period for claims relating to defects in newly manufactured goods is one year from delivery. This shortened limitation period does not apply to claims arising from injury to life, limb or health, intentional or grossly negligent conduct, fraudulent concealment of a defect, the provision of a guarantee or in cases of mandatory statutory liability.

11. DAMAGE IN TRANSIT

  1. If goods are delivered with obvious damage caused during transport, please report the damage to the carrier as soon as possible and inform us at hey@northe-artisans.com.
  2. Failure to submit a complaint or contact us does not affect the statutory rights of consumers. However, it helps us to assert our own claims against the carrier.
  3. For businesses, the duties to inspect the goods and give notice of defects under Section 377 of the German Commercial Code (HGB) shall additionally apply where applicable.

12. LIABILITY

  1. We shall be liable without limitation in cases of intent or gross negligence and for damages arising from injury to life, limb or health.
  2. In the event of a slightly negligent breach of a material contractual obligation, our liability is limited to the foreseeable damage typical for this type of contract at the time the contract was concluded. Material contractual obligations are obligations whose fulfilment is essential for the proper performance of the contract and on whose fulfilment the contracting parties may regularly rely.
  3. The limitations of liability set out above do not apply if we have fraudulently concealed a defect, provided a guarantee or if mandatory statutory liability applies, particularly under the German Product Liability Act.
  4. The above provisions apply accordingly to our legal representatives and agents.

13. CONSUMER DISPUTE RESOLUTION

NORTHÉ GmbH is neither willing nor obliged to participate in dispute resolution proceedings before a consumer arbitration board.

14. APPLICABLE LAW AND PLACE OF JURISDICTION

  1. The laws of the Federal Republic of Germany shall apply, excluding the United Nations Convention on Contracts for the International Sale of Goods. For consumers, this choice of law applies only insofar as it does not deprive them of the protection afforded by mandatory provisions of the country in which they have their habitual residence.
  2. If the customer is a merchant, a legal entity under public law or a special fund under public law, Hamburg shall be the exclusive place of jurisdiction for all disputes arising from the contractual relationship. The same applies if a business does not have a general place of jurisdiction in Germany. Mandatory statutory places of jurisdiction remain unaffected.